No shipping: all Infinity Desk plans are delivered electronically through account access. We do not charge shipping fees or provide physical delivery.
1. What is delivered
A paid purchase provides a limited, non-transferable subscription right to access Infinity Desk for the plan, user limit and billing period shown at checkout. The service includes the product features listed on the Pricing page, applicable product updates and the stated support level.
2. Delivery method
- You create an account using a valid email address.
- You choose a plan and authorise the displayed INR charge and applicable taxes.
- Our payment provider confirms the payment result.
- We activate the plan on your online account and email a payment receipt or invoice.
- You access the service in a supported browser using your account credentials.
We do not send software on physical media. Login details and security codes are personal and must not be shared outside authorised users.
3. Delivery timing
| Purchase type | Normal delivery time | Maximum expected time |
|---|---|---|
| Free trial | Immediately after email verification | Up to 2 hours |
| New paid plan | Within 15 minutes of successful payment | Up to 1 business day if manual review is required |
| Plan upgrade | Within 15 minutes of successful payment | Up to 1 business day |
| Renewal | Continuous access after successful renewal | Subject to any payment-retry notice |
Business days are Monday through Friday in India, excluding public holidays. Anti-fraud, sanctions, identity, payment or account-security checks may delay activation. We will contact the registered account email if we need information.
4. Customer requirements
Delivery requires a valid email address, internet connection, supported web browser, successful payment where applicable, and compliance with our Terms of Service. Customers are responsible for correct billing details and for checking spam or quarantine folders for account messages.
5. Service locations
The website displays prices in INR and the service is offered from India. Availability in another country may depend on local law, sanctions, export controls, tax requirements and supported payment methods. We may decline or cancel an order that we cannot lawfully fulfil and will reverse or refund any captured payment as applicable.
6. If access is not delivered
If paid access is not available within the time above, email support@infinitysolutions.app with the account email, transaction date and payment reference. Do not send full payment credentials. We will verify the transaction and either activate the correct plan or initiate a reversal/refund under the Cancellation & Refund Policy.
7. Contact
Infinity Solutions
Email: support@infinitysolutions.app
Hours: Monday–Friday, 10:00–18:00 IST
Phone: [ADD +91 BUSINESS PHONE] · Registered office: [ADD FULL ADDRESS]