Short version: cancel any time before renewal. First-time subscription purchases may be refunded when requested within 7 calendar days. We refund duplicate charges and verified billing errors. Approved refunds are initiated within 5–7 business days to the original payment method.
1. Scope
This Cancellation & Refund Policy applies to paid subscriptions for Infinity Desk purchased directly from Infinity Solutions through infinitysolutions.app. Infinity Desk is a digitally delivered software service; we do not ship physical goods.
If you purchased through an authorised third-party marketplace, that marketplace’s cancellation and refund process may apply. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.
2. Cancelling a subscription
You may cancel at any time before your next renewal by using the cancellation control in account settings or emailing support@infinitysolutions.app from the account owner’s email address.
- Cancellation stops future automatic renewals.
- Your account remains active through the end of the already-paid billing period unless we issue a refund and close access earlier with your consent.
- We do not charge a cancellation fee.
- Deleting the app, not using the service or removing a payment method does not itself cancel a subscription.
To avoid an unintended renewal, submit cancellation before 23:59 IST on the day before the renewal date shown in your account. We send confirmation when cancellation is recorded.
3. Refund eligibility
First paid subscription
You may request a full refund of your first paid subscription within 7 calendar days after the initial successful charge. This introductory refund applies once per customer or organisation and does not apply to renewals, reactivations or plan upgrades.
Duplicate or incorrect charge
We will refund a verified duplicate charge, an amount collected after a cancellation that we confirmed before the renewal cutoff, or another billing error attributable to Infinity Solutions or its payment processor.
Material service failure
If a material, documented technical issue caused by Infinity Solutions prevents normal use of the core paid service for 72 continuous hours and we cannot restore access after you report it, we may provide a full or proportionate refund or service credit, depending on the circumstances and applicable law.
Required by law
We provide any refund, cancellation or remedy required by applicable law even if it is not otherwise described here.
4. Charges generally not refundable
Except where required by law or stated in section 3, the following are not refundable:
- renewal charges where cancellation was submitted after the renewal occurred;
- partially used monthly or annual billing periods;
- unused time caused by a customer choosing not to use the service;
- plan upgrades or additional capacity already made available;
- accounts suspended or terminated for a material breach of the Terms of Service or Acceptable Use Policy;
- taxes that have already been remitted and cannot lawfully be recovered; and
- foreign-exchange differences, bank fees or payment-method fees not charged by Infinity Solutions.
We do not provide cash refunds, refunds to a different payment method or prorated refunds merely because a customer changes plans or needs fewer users.
5. How to request a refund
Email support@infinitysolutions.app with the subject “Refund request” and include:
- the account owner’s name and registered email address;
- the invoice number, payment reference or transaction date;
- the amount and reason for the request; and
- any evidence of a duplicate charge or technical issue.
Never email a full card number, CVV, UPI PIN, password or one-time passcode. We may request reasonable account verification before acting on a payment.
6. Review and processing timeline
| Stage | Expected timeline |
|---|---|
| Acknowledgement | Within 2 business days |
| Eligibility decision | Normally within 5 business days after receiving complete information |
| Approved refund initiated | Within 5–7 business days after approval |
| Bank or payment-provider posting | Usually an additional 5–10 business days; timing is controlled by the provider |
Refunds are sent to the original payment method. We email a confirmation and refund reference after initiation. If the original method cannot accept the refund, we will coordinate a lawful alternative after verifying the account holder.
7. Failed, pending and reversed payments
A failed payment is not considered received by Infinity Solutions. If your account was debited but our records show a failed or pending transaction, first allow up to 5 business days for an automatic bank reversal. Send us the payment reference if the amount has not returned after that period; we will check the processor record and help trace it.
Chargebacks are a payment-network process and are handled under network rules. Contacting us first is often the fastest way to correct a billing issue and does not remove any lawful dispute right.
8. Changes to this policy
We may update this policy for future purchases. The version in effect when a payment was made governs that payment unless a later version gives you greater rights or applicable law requires otherwise. Material changes are posted with a new effective date.
9. Contact
Infinity Solutions
Legal name: [ADD REGISTERED LEGAL NAME]
Registered office: [ADD FULL ADDRESS]
Phone: [ADD +91 BUSINESS PHONE]
Email: support@infinitysolutions.app
Support hours: Monday–Friday, 10:00–18:00 IST, excluding public holidays