Terms of Service

1. Agreement and provider

These Terms of Service (“Terms”) are between the person or entity accepting them (“Customer”, “you” or “your”) and [ADD REGISTERED LEGAL NAME], trading as Infinity Solutions, with its registered office at [ADD FULL REGISTERED ADDRESS] (“Infinity Solutions”, “we”, “us” or “our”).

These Terms incorporate the Privacy Policy, Cancellation & Refund Policy, Digital Delivery Policy and Acceptable Use Policy. If an order form or separately signed agreement expressly conflicts with these Terms, the signed agreement controls for that conflict.

By creating an account, clicking an acceptance control or using the service, you agree to these Terms. If you do not agree, do not access or use the service.

2. The service

Infinity Desk is hosted software for managing client requests, tasks, files, delivery workflows, comments and approvals. It is provided as a digital subscription service through a supported web browser. Plan descriptions, user limits, features, prices and billing intervals are shown on the Product and Pricing pages and at checkout.

Infinity Desk is an operational collaboration tool. It is not banking, payment aggregation, accounting, legal, medical or financial-advisory software. We do not accept or hold customer funds, process payments on behalf of your clients, or sell physical products.

3. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a contract. You may use the service only for legitimate professional or commercial purposes and only where use is lawful.

You must provide accurate, current account and billing information; keep login credentials confidential; use reasonable account-security measures; and promptly notify security@infinitysolutions.app of suspected unauthorised access. You are responsible for authorised users and activity under your account, except to the extent caused by our breach of these Terms.

The account owner controls the workspace and may administer users and customer content. If you use an employer’s or client’s workspace, that organisation may access, export, restrict or delete information in the workspace.

4. Orders, prices, taxes and payment

Prices are displayed in Indian Rupees (INR). Unless expressly stated otherwise, displayed prices exclude GST and other taxes. Applicable taxes, the total charge, billing interval and plan are shown before you authorise payment.

You authorise the payment provider displayed at checkout to charge the selected payment method for the confirmed amount. You represent that you are authorised to use that payment method. Payment credentials are collected by the payment provider; we do not store full card numbers, CVVs, UPI PINs or online-banking passwords.

An order is accepted when we confirm successful payment and activate the paid plan. We may decline or cancel an order before activation for suspected fraud, pricing error, legal restriction, unsupported location, inaccurate information or inability to provide the service. If we cancel after capturing payment, we will reverse or refund the affected amount.

Digital invoices are emailed or made available in the account. You are responsible for supplying the correct legal name, address and GSTIN, if applicable, before the invoice is issued.

5. Trials, subscriptions, renewal and cancellation

Trial

A stated free trial lasts 14 calendar days and does not require a card. It ends without charge unless you deliberately select a paid plan and authorise payment. We may limit or withdraw trials to prevent abuse.

Renewal

Paid subscriptions run monthly or annually as selected and renew automatically for the same interval until cancelled. The renewal date and current plan are available in your account. You authorise the applicable renewal charge, including tax, using the payment method on file with the payment provider.

We may change a future renewal price by giving reasonable advance notice and, where required, obtaining consent. A price change does not affect an already-paid term.

Cancellation

You can cancel before renewal through account settings or by emailing support from the account owner’s email. Cancellation stops future renewals and normally takes effect at the end of the paid term. Deleting data, ceasing use or removing a payment method does not cancel. The Cancellation & Refund Policy explains refund eligibility and processing.

6. Digital delivery

Paid access is normally activated within 15 minutes after successful payment. A manual risk or account review may take up to one business day. The full delivery process and customer requirements are in the Digital Delivery Policy. No physical goods are shipped and no shipping fee applies.

7. Licence and acceptable use

During an active subscription and subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable, revocable right for its authorised users to access and use Infinity Desk for the Customer’s internal business operations within the purchased plan limits.

You must not copy, rent, sell, sublicense or distribute the service; access it to build a competing service; reverse engineer it except where applicable law cannot prohibit that activity; bypass technical limits or security; introduce malware; unlawfully scrape data; or use it for an illegal or abusive purpose. The Acceptable Use Policy provides additional rules and is part of these Terms.

8. Customer content

“Customer Content” means data, text, files and other material submitted to the service by or for the Customer. As between the parties, the Customer retains its rights in Customer Content. The Customer grants us and our service providers a limited right to host, copy, transmit, process, display and back up Customer Content only as needed to provide, secure, support and improve the service, comply with law and enforce these Terms.

The Customer is responsible for the accuracy, quality, lawfulness and permitted use of Customer Content and for giving required notices and obtaining required permissions. The service is not intended for full payment-card credentials, government authentication secrets, UPI PINs, medical records, children’s data or other highly sensitive data unless expressly agreed in writing.

We may remove or restrict content when reasonably necessary to address illegality, infringement, security risk, harm or a policy violation. Where lawful and practical, we will notify the Customer.

9. Data protection and privacy

Our Privacy Policy describes how we process personal data as a provider and business. For personal data contained in Customer Content, the Customer generally determines the purpose and means of processing and Infinity Solutions processes it to provide the service, subject to applicable law and any agreed data-processing terms.

Each party will comply with the data-protection laws that apply to it. The Customer must not instruct us to process personal data unlawfully and must respond to its users’ or clients’ rights requests where it is responsible for doing so.

10. Support, availability and service changes

Support is provided through the channels and at the service level stated for the purchased plan. Our general target is an initial email response within one Indian business day; response targets are not a guaranteed resolution time unless a signed service-level agreement says otherwise.

We aim to keep the service available but do not promise uninterrupted operation. Maintenance, security events, internet failures, payment-provider failures and events outside reasonable control may affect availability. We may modify features to improve security, comply with law, address risk or develop the product. We will not materially reduce the core functionality of a paid plan during its current term without a reasonable substitute or remedy.

Beta or preview features may be changed or withdrawn and are provided for evaluation unless stated otherwise.

11. Intellectual property

Infinity Solutions and its licensors own the service, website, software, documentation, designs, trademarks and all related intellectual-property rights, excluding Customer Content. No rights are granted except the limited right to use the service in these Terms.

If you voluntarily provide feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or payment, provided we do not publicly identify you as its source without permission.

12. Confidentiality

Each party may receive non-public information identified as confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under these Terms, protect it with reasonable care, and disclose it only to personnel and providers who need to know and are bound by confidentiality duties.

This does not cover information lawfully known without restriction, publicly available without breach, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice where permitted.

13. Warranties and disclaimers

Each party warrants that it has authority to enter these Terms. We warrant that we will provide the service with reasonable skill and care and substantially in accordance with published documentation.

To the maximum extent permitted by law, the service is otherwise provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, error-free or suitable for every workflow, or that customer content will never be lost. These disclaimers do not exclude consumer guarantees or other rights that cannot lawfully be excluded.

14. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct or death or personal injury caused by negligence where applicable.

Subject to the previous paragraph, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or loss of profit, revenue, goodwill, anticipated savings or data, arising from these Terms, even if advised such loss may occur.

Subject to the first paragraph, each party’s total aggregate liability arising from the service or these Terms will not exceed the fees paid or payable by the Customer for the service during the 12 months immediately before the event giving rise to the claim. This cap does not limit the Customer’s obligation to pay fees or liability for violating our intellectual-property rights, misuse of the service, or indemnity obligations to the extent such exclusion is lawful.

15. Indemnity

To the extent permitted by law, the Customer will defend and indemnify Infinity Solutions and its personnel against third-party claims, damages and reasonable costs arising from Customer Content, the Customer’s unlawful use of the service, or a material breach of sections 7 or 8. We will give prompt notice, allow the Customer reasonable control of the defence, and provide reasonable cooperation. The Customer may not settle a claim in a way that admits our fault or imposes an obligation on us without consent.

16. Suspension and termination

We may suspend access when reasonably necessary to prevent security harm, address illegal or abusive activity, comply with law, manage an overdue payment, or investigate a material breach. Where practical, we will provide notice and an opportunity to cure.

Either party may terminate for a material breach that is not cured within 15 days after written notice, or immediately if the breach cannot be cured. We may terminate for insolvency, unlawful use or severe security abuse. The Customer may terminate by cancelling the subscription.

On termination or expiry, the licence ends. We may allow a limited period to export eligible Customer Content, after which it may be deleted in accordance with our retention practices, legal duties and backup cycles. Sections intended by nature to survive—including payment, intellectual property, confidentiality, disclaimers, liability and disputes—will survive.

17. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Before filing a claim, each party will attempt in good faith to resolve it by written notice and at least 30 days of discussion, unless urgent injunctive relief is reasonably needed.

Subject to applicable consumer rights and mandatory jurisdiction, the courts located in [ADD CITY AND STATE OF REGISTERED OFFICE], India will have exclusive jurisdiction. Consumers may also use any forum or remedy available under mandatory consumer law.

18. General terms

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. You may not assign these Terms without our written consent, except as part of a genuine merger or sale of substantially all assets after notice. We may assign them as part of a reorganisation, merger, acquisition or asset sale, or to an affiliate, provided this does not materially reduce your rights.

These Terms and incorporated policies are the entire agreement about the service and replace prior discussions on that subject. Failure to enforce a term is not a waiver. If a provision is unenforceable, it will be limited to the minimum necessary and the rest remains effective. Headings are for convenience only.

We may update these Terms. Material changes will be notified through the service or registered email before they take effect where reasonably possible. Changes do not retroactively reduce rights relating to an already-completed purchase. Continued use after the effective date constitutes acceptance where allowed by law; otherwise we will request consent.

Electronic notices may be sent to the email associated with your account. Legal notices to us must be sent to legal@infinitysolutions.app and the registered office below.

19. Contact information

Infinity Solutions
Legal entity: [ADD REGISTERED LEGAL NAME]
Registered office: [ADD STREET, CITY, STATE, PIN, INDIA]
Business phone: [ADD +91 BUSINESS PHONE]
Support: support@infinitysolutions.app
Legal notices: legal@infinitysolutions.app
Website: infinitysolutions.app